Proactive IT management for one predictable monthly cost
Stop paying for IT only when something breaks. We monitor, maintain, secure and support your technology every day, so problems get prevented instead of repaired, and your team stays productive.
Our incentives line up with yours
With the old break-fix model, your IT provider earns more when things go wrong. Managed services flip that around. You pay a predictable monthly fee, and we only come out ahead when your network is stable and your team isn't calling for help.
That alignment is why we invest in monitoring, patching and preventive maintenance: every problem we prevent is downtime you don't experience and support time we don't spend.
Less downtime
Issues are caught and fixed early, often before anyone notices.
Predictable costs
A flat monthly fee replaces surprise repair bills and makes budgeting simple.
Stronger security
Protection, patching and monitoring are built into the service.
Real support
Your staff has a team to call that already knows your environment.
Everything a good IT department does, without hiring one
Every plan is tailored to your business, but these are the core services our managed IT clients rely on.
Helpdesk & user support
- Support for staff by phone, email and remote session
- New hire setup and departing employee offboarding
- Printer, scanner and peripheral support
- Onsite visits when hands-on work is needed
Monitoring & maintenance
- Proactive monitoring of workstations, servers and network gear
- Operating system and application patching
- Firewall, switch and Wi-Fi management
- Hardware lifecycle tracking and replacement planning
Security
- Managed endpoint detection and response
- Email security and phishing protection
- DNS and web filtering
- Multi-factor authentication and access reviews
Backup & recovery
- Backup monitoring for servers and critical data
- Microsoft 365 and cloud data backup
- Regular restore testing
- Recovery planning so you know what happens if disaster strikes
Cloud & Microsoft 365
- User, mailbox and license management
- Teams, SharePoint and OneDrive administration
- Security policies and device management
- Google Workspace support
Strategy & vendors
- Regular technology reviews and budgeting
- Vendor management with your ISP, phone and software providers
- Documentation of your systems and accounts
- Recommendations before small issues become big ones
Already have IT staff? We can work alongside them.
Internal IT teams are often stretched thin covering daily support, security and long-term projects at once. In a co-managed arrangement, we fill the gaps you choose: helpdesk overflow, security tools and monitoring, after-hours maintenance or strategic planning.
Your team keeps control and gets backup from specialists. Read why businesses add external IT support.
Local technicians when you need them
Most requests are handled remotely so your team gets help fast. When something needs hands-on work, such as a network install, a down production PC or a new office buildout, our technicians come onsite across Western Washington and the Portland and Salem areas.
A smooth switch to managed IT
Assess
We review your systems, security and pain points, then give you clear recommendations and pricing.
Onboard
We document everything, deploy our monitoring and security tools, fix urgent risks first and coordinate with your current provider.
Manage & improve
Day-to-day support and maintenance, plus regular reviews to keep your technology aligned with your business.
Managed IT questions
How is managed IT priced?
Managed IT is billed as a predictable monthly fee based on the users and devices we support and the services you need. After the free assessment, you'll get a clear proposal so there are no surprises.
What's the difference between managed IT and break-fix support?
Break-fix support bills you hourly when something goes wrong. Managed IT covers ongoing monitoring, maintenance, security and support for a flat fee, so problems are prevented instead of just repaired, and your costs stay predictable.
Is managed IT worth it for a small business?
For most businesses with more than a handful of employees, yes. A managed plan typically costs far less than a full-time IT hire, includes security tools you'd otherwise buy separately, and reduces the lost productivity that comes with downtime.
How long does onboarding take?
It depends on the size and condition of your environment. Smaller offices can often be onboarded in a couple of weeks, while larger or multi-site environments take longer. We'll give you a timeline with your proposal.
Find out where your IT stands
Schedule a free IT assessment. We'll review your network, security and backups, then walk you through what's working, what's at risk and what we'd fix first.